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Offline LST  
#1 Posted : Tuesday, June 12, 2018 8:28:09 PM(UTC)
LST

Rank: Newbie

Joined: 6/12/2018(UTC)
Posts: 1

I installed Matrikon Tunnller

but Failed and display this message

please help me

My OS version is 2012R2



pop up message

Upgrade Not Available

Software upgrades using the downloads from the MatrikonOPC website are not permitted

Please contact yout MatrikonOPC Account Manager for assistance.

Setup will now Exit.
Offline Shubhi Gogna  
#2 Posted : Tuesday, June 12, 2018 9:06:07 PM(UTC)
Shubhi Gogna

Rank: Advanced Member

Joined: 3/23/2017(UTC)
Posts: 30

Thanks: 1 times
Hi,

The message is not a error but the expected message. The message is displayed because you are trying to upgrade or reinstall Tunneller via web installer which is not allowed.

To upgrade or to reinstall the software, you need to have full version of our setup. Please write to support@matrikonopc.com to receive full version of software.

I hope this information helps :)

Regards,
Shubhi Gogna
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